Complaints & Content Removal Policy

CreatorsBest

Last updated: 18.10.2026

Company Information

1. Introduction

CreatorsBest is committed to maintaining a safe, trustworthy, and legally compliant platform for all users. We take all content removal requests and complaints seriously. All reports are reviewed and resolved promptly, with a response provided to the requester within five (5) business days or sooner.

Illegal content is removed immediately and reported to relevant authorities where required by law. This policy outlines the process for submitting complaints and how we handle content removal requests on our platform.

2. What You Can Report

You can submit a complaint or removal request if you believe any content on CreatorsBest:

• Violates our Terms of Service
• Violates our Community Guidelines
• Is illegal under Swiss, German, or EU law
• Depicts you (in profile images, media, posts or livestreams). Any individual depicted in content has the right to request its removal, regardless of whether valid consent was originally provided (see section 5A)
• Contains false or misleading information (fake profiles, incorrect pricing, deceptive service descriptions)
• Infringes on copyright or intellectual property rights
• Constitutes harassment, threats, or abusive behavior
• Is spam or commercial abuse

3. How to Submit a Complaint

A. Email Submission

Send a detailed complaint to our support team at info@creatorsbest.com. Please include:

• Your full name and contact information
• Description of the issue or violation
• Link to the profile, post, or content in question
• Date and time you discovered the issue
• Your proposed resolution (e.g., content removal, profile suspension)
• Any supporting evidence (screenshots, correspondence, etc.)

B. Report Button (On Platform)

Use the Report button (⋮ three-dot menu) available on creator profiles, user-generated posts and media, and messages. This will open our Online Complaint Form where you can submit your report directly through the platform.

C. DMCA Copyright Complaints

For copyright infringement claims under the Digital Millennium Copyright Act (DMCA), please use our dedicated DMCA submission process available at the linked DMCA form.

4. Receipt of Complaints

Upon receiving your complaint, we will:

• Acknowledge receipt via email within twenty-four (24) hours.
• Record your complaint in our system for tracking and resolution.
• Assign it for review by our moderation team.

5. Complaint Review Process

Complaints are investigated by our Customer Service and Moderation team and, if necessary, escalated to senior management or legal counsel. Key review steps include assessment, verification (including requesting proof of consent where applicable), and communication of the outcome. We aim to resolve complaints within five (5) business days.

5A. Right of Depicted Persons to Request Removal

Any individual depicted in content on CreatorsBest has the right to request the removal of that content at any time, regardless of whether valid consent was originally provided. This applies to all content, including profile images, posts, media and recorded or live streams. A depicted person does not need to prove that consent was missing or invalid and does not need to give a reason for the request.

• How to request removal: Send your request to info@creatorsbest.com or use the Report button and state that you are depicted in the content. We may ask you for information that allows us to confirm that you are the person depicted. This information is used only to process your request.
• Immediate blocking: Once we receive the request, the content is blocked from public view without delay while the request is processed.
• Removal: Once we have confirmed that the requester is the person depicted, the content is removed permanently from the Platform. The uploader cannot prevent the removal by presenting a consent record.

5B. Disputes: Independent and Neutral Resolution

If there is a dispute about a removal request (for example about whether the requester is the person depicted), the dispute is resolved by an independent and neutral third party, such as an independent arbitrator or mediator. This third party is not affiliated with CreatorsBest, PUBLIbusiness24 AG or any of the parties involved. PUBLIbusiness24 AG bears all costs of this procedure. The depicted person is not charged any fees. The content remains blocked until the dispute has been resolved. This procedure does not affect the right of any party to take legal action before a competent court or authority.

6. Resolution and Response

After review, we will contact you within five (5) business days to notify you of our findings and planned actions (where legally permitted). Actions may include removing or blocking content, suspending or banning user accounts, or restricting access to content.

If a final decision cannot be reached within five (5) business days, we will temporarily block the reported content as a precaution. Removal requests by depicted persons are always handled under section 5A: the content is blocked as soon as the request is received.

7. Appeals

If you are not satisfied with the resolution, you may submit an appeal via email to info@creatorsbest.comwith "APPEAL" in the subject line. Appeals will be reviewed by a senior staff member or legal advisor, and a final decision will be provided within seven (7) business days of receiving the appeal. Disputes about a removal request by a depicted person are not decided by our own staff. They are resolved by an independent and neutral third party at our expense, as described in section 5B.

8. Confidentiality

All complaint information will be handled in accordance with our Privacy Policy and applicable Swiss and EU data protection regulations (including GDPR). We will not disclose your identity to the reported party unless required by law or necessary for the resolution process.

9. False Reports

Users who submit false, malicious, or excessive reports may face consequences including account warnings, temporary suspension, or a permanent ban. We reserve the right to take action against users who abuse the reporting system. A removal request by a depicted person is never treated as a false report because consent was originally provided.

10. Policy Updates

This policy is effective as of February 4, 2026 and is subject to periodic updates. Any changes will be communicated via email to registered users, announced on the platform, and posted on our website.

11. Contact Information

For questions or concerns about this policy, please contact us: